Scroll down to see projects ↓

I'm a product design leader closing the gap between how organizations think they're serving their customers and how their products and services are actually experienced.

My background spans UX leadership, service design, product design, user research, and branding — with reach into business strategy and product management.

Projects

People who have worked with me say I’m good at:

Analogies

Storytelling

Communication

Systems thinking

Information architecture

UI design and prototyping

Hiring and leading designers

Workshop creation and facilitation

Creating outstanding value propositions

Integrating designers into cross-functional teams

Aligning product design objectives with business goals

Aggregating, synthesizing, and presenting user research findings

Producing actionable journey maps and pinpointing product opportunities with teams